Cancellation & Refund Policy

Overview

Vizlume Inc., operating as Shift Terminal (“Shift Terminal,” “we,” “us,” or “our”) is committed to transparent and fair billing practices. This Cancellation & Refund Policy explains how cancellations, refunds, and plan changes are handled for our workforce management platform.

By subscribing to a paid plan, you agree to the terms outlined in this policy, our Terms of Service, and our Privacy Policy.

Free Trial

New accounts receive a 14-day free trial with every feature included. No credit card is required to start a trial. You will not be charged during the trial period.

At the end of the trial, access is paused until you subscribe. Your data is retained and no payment is ever collected without your explicit action.

You may subscribe during or after the trial at any time through the Billing & Plans section in App Settings.

Subscription Billing

Shift Terminal offers monthly and annual subscription plans billed in Canadian Dollars (CAD). Pricing is a flat rate per organization per billing period. Applicable taxes (GST, HST, PST, or QST) are calculated automatically based on your billing address and added to each invoice.

• Monthly plans are billed on the same date each month (e.g., if you subscribe on March 15, you will be billed again on April 15).
• Annual plans are billed once per year on the anniversary of your subscription start date. Annual plans offer a discount compared to monthly billing.
• The price does not depend on how many people you add. Billing is a flat rate per organization, so adding, archiving, or deactivating users never changes what you are charged.

Cancellation

You may cancel your subscription at any time. Only account administrators can cancel a subscription. Cancellation can be initiated from App Settings → Billing & Plans → Cancel subscription or through the Manage payment methods portal.

• You will not be charged again after cancellation.
• You can undo a pending cancellation at any time before the billing period ends.
• If you change your mind after the billing period ends, you can re-subscribe at any time.
• Your data is preserved. Schedules, time entries, messages, and all other data remain intact while your organization is paused, and are there waiting when you re-subscribe. You do not lose any historical data by cancelling.

Refunds

Monthly Subscriptions

Monthly subscriptions are non-refundable. When you cancel a monthly subscription, you retain access to paid features for the remainder of your current billing period but will not receive a refund for that period.

Annual Subscriptions

If you cancel an annual subscription within 30 days of the initial purchase or renewal, you may request a prorated refund for the remaining unused months. After 30 days, annual subscriptions are non-refundable, and cancellation will take effect at the end of the annual billing period.

To request a refund for an annual subscription, contact us at support@shiftterminal.com within 30 days of your purchase or renewal date.

Exceptions

In cases of accidental duplicate charges, billing errors, or unauthorized transactions, we will issue a full refund promptly. Please contact support@shiftterminal.com with details of the issue.

Changing Your Billing Period

Shift Terminal is a single plan with every feature included, so there are no tiers to move between and nothing to gain or lose by changing plan. The only change available is switching between monthly and annual billing:

• You can switch at any time through the Stripe-hosted billing portal.
• The change is prorated and takes effect immediately, rather than at the start of your next billing period.
• Annual billing is offered at a discount compared with paying monthly.
• Switching never changes which features you have. The plan includes all of them either way.

Failed Payments

If a payment fails (e.g., expired card, insufficient funds), we will:

1. Notify you immediately via in-app notification and email.
2. Automatically retry the payment over the following days.
3. Send escalating reminders at 3 and 7 days if the payment remains unresolved.
4. If all retry attempts fail, your subscription is canceled and your organization is paused until someone subscribes again.

Your data is never deleted due to a failed payment. You can update your payment method and re-subscribe at any time to restore access to paid features.

When a subscription ends

Shift Terminal is offered as a single plan with every feature included, priced per organization regardless of how many people you add. There is no free plan.

When a trial ends without a subscription, or a subscription is cancelled or lapses, your organization is paused rather than deleted: everyone is signed out of the Service, administrators keep access to billing settings so they can re-subscribe, and all of your data is waiting for you when they do.

Invoices & Receipts

Invoices are generated automatically for each billing cycle and are available in the Billing & Plans section of App Settings. Each invoice includes:

• The flat organization charge for the billing period, monthly or annual
• Applicable taxes (GST/HST/PST/QST) shown as separate line items
• Invoice date and unique invoice number
• Downloadable PDF for your records

You can also access your complete billing history and manage your payment method through the Stripe-hosted customer portal, accessible from the Manage payment methods button.

Currency

All prices and charges are in Canadian Dollars (CAD). If your payment method is denominated in a different currency, your bank or card issuer may apply a currency conversion fee. Shift Terminal is not responsible for any foreign exchange charges applied by your financial institution.

Questions?

If you have questions about billing, cancellations, or refunds, please contact us at support@shiftterminal.com.